1. Subscription Billing
THRD is offered as a recurring subscription service. Charges are billed in advance at the start of each billing period.
2. Cancellation
You can cancel your subscription at any time. Cancellation stops renewal for the next billing cycle, and access remains available through the end of the current paid period unless your account is suspended for policy violations.
3. Standard Refund Rule
Payments are generally non-refundable once a billing period has started, except where required by applicable law.
4. Cases Eligible for Review
We may issue refunds at our discretion in cases such as:
- Duplicate charges.
- Incorrect billing due to technical error.
- Unauthorized transactions confirmed after investigation.
5. Non-Refundable Cases
- Partial period or prorated usage after renewal.
- Plan downgrades requested mid-cycle.
- Account suspension due to Terms or Acceptable Use violations.
6. How to Request a Refund
Contact us at [email protected] with:
- Account email and organization name.
- Invoice or payment reference.
- Reason for the request and any relevant evidence.
We aim to respond to billing and refund requests within 5 business days.
7. Policy Updates
We may update this Refund Policy from time to time. Changes become effective when posted on this page.